Returns and Exchanges
Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, Brooklyn Surfer has an easy return procedure. All costs of returns are covered by the customer, such as shipping, duties etc.
- Place the item(s) in the original shipping box, or any other solid carton box.
- Close the box and tape it securely.
- Place your return shipping label on the box over the prior delivery information.
- Return at your nearest delivery point.
For all customers outside the United States:
When returning a product for exchange or refund make sure to notify your local customs office of this so they can refund you the tax and custom fee or prevent you from having to pay it twice as this isn't anything we can control from here.
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge (you will have to pay the return shipping fee). Should you be interested in an alternative style, please print and fill out our return form. It is very important that it is filled out correctly. Remember to state your order number and to clarify which items you are sending back and also what product/s you would like to change to. We will pack and send you your new product/s as soon as we get your package.
Receiving a refund
Your refund will either be credited to the original purchaser's credit card. Additional duties and/or taxes will not be refunded.
To follow these steps are very important so that we can handle your enquiry.
- Items must be returned to us in perfect condition accompanied by the return form.
- Make sure all products are exactly as you received them, with tag and seal still attached.
Please send the package to:
Mark your package with BROOKLYN SURFER RETURNS.
Brooklyn Surfer quality guarantee
We ensure that all our products are of the highest quality and standard. But if the goods where damaged during transport or have manufacturing faults that occured within 6 months of purchase, please contact us immediately.